Effective Date: 01/01/2014

Welcome to our online boutique website. CHIDEM Limited ("CHIDEM", "we", "us" or "our") provides the services available on the Site to you subject to the following terms and conditions (the "Terms and Conditions"). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions. These terms and conditions are applicable for all UK and EUROPE orders. 

1 Privacy Policy

Please review our Privacy Policy which forms a part of these Terms and Conditions and governs your visit to the Site, so that you may understand our privacy practices.


CHIDEM Limited's address and registered office is 30, Linden Lea, Brooklands Road, Sale, Cheshire M33 3GL. We are a company registered in England and Wales with company registration number 8301240.               

3 Eligibility

To be eligible to purchase any goods on this Site and to lawfully enter into and form contracts on this Site under English law you must: (a) be aged 18 or older' and (b) register on the Site; and (c) be the holder of a valid debit/credit card. Please note that you do not have to be 18 or older to be able to use CHIDEM products.

4 Language

This contract and website is in English.

5 Prices

All prices indicated for products available via the Site are inclusive of VAT (where and if applicable) at the current rates and are exclusive of delivery charges. As a new company, we are still not registered to be obliged to pay VAT.  The total cost of your order is the price of the products ordered and delivery charges (if any). Please ensure you read our FAQ’s and Return and Delivery Policy before proceeding.

Product Descriptions

We will take all reasonable care to ensure that all details, descriptions, and images of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the Site are accurate, complete, reliable, current, or error-free. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. See Section 8 below.

7 Purchase Related Policies

The products and services available on the Site are for personal use only. You may not sell or resell any of the products or services (including requested samples) you purchase or otherwise receive from us. It is illegal and against our Copyright policy to share your formulations, re-use the formulation sheets, consultations sheets for any commercial activity. You are free to show your formulation sheets to your doctor if necessary.  All advice provided are individual to the buyer.

8 Placing an Order and Order Acceptance

You will be guided through the process of placing an order by a series of simple instructions on the Site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. Make sure all your requirements (and extra requests) are specified on the order note, and double check the personalized orders. You will be deemed to have accepted the goods unless you notify us a change in the consultation answers within 24 hours of your purchase by emailing us the current and changed order note.Once you have placed your order, we will send an acknowledgement email providing you with the details and value of your order, which has been debited to your credit/debit card.  To cancel your order after it has been dispatched to you, you will need to follow the Online Returns Policy and Procedure.

If you require any information regarding your order(s) please contact Customer Services on 00447588500117 (Monday to Friday 5pm – 10pm, Saturday 10am - 6pm) or email us at info@chidembeauty.com

We may not accept your order if we are unable to obtain authorization for your payment, we suspect fraudulent activity or violation of these Terms and Conditions or if we identify a product or pricing error. If an order is not accepted, we will contact you by email or telephone advising you of this.

9 Payment

You may pay using any of the methods specified in the Payment section of this Site. You confirm that the credit or debit card that is being used is yours. You may also choose to precede the payment with pay-pal.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorize payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

10 Delivery

We will deliver the goods in accordance with the delivery option selected by you during the order process. See FAQ’s and Returns and Delivery Policy of our Site. Orders may be delivered in one or more parts if some of the ingredients are out of stock. If you precede with an order “Not in Stock”, the formulation and delivery timing may vary up to 3 weeks. We do not accept any liability whatsoever for delayed delivery caused by any third party.

11 Acceptance of Goods

Upon receipt, you must inspect the goods or answers given in the formulation sheet. You will be deemed to have accepted the goods unless you notify us a change in the consultation answers within 24 hours of your purchase by emailing us the current and changed order note at info@chidembeauty.com. If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact our Customer Service.

12 Intellectual Property

All content available on the Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the "Content") is the property of CHIDEM Limited. You are allowed to share any information on social media only with a reference of the website.

13 Your Obligations and Responsibilities

In the access or use of the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Site.

14 Your Account

You warrant that the personal information which you are required to provide when you register is true, accurate and current in all respects.

You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password, and contact us immediately if you feel your password is used by anyone other than you. 

15 User Content and Privacy

All medical, non-medical, personal matters discussed and mentioned between our customer team or/and Founder, Cigdem Yilmaz, will not be shared or disclosed to anyone at any time. Your privacy and comfort is our main priority.

When you transmit, upload, post, email or otherwise make available data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials ("User Content") on the Site, you are entirely responsible for such User Content and cannot alter this contact with activities classed as unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic,  invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable.  

16 Third Party Loss

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third-party claim, action, or demand resulting from your use of the Site and thereby not deemed to be responsible.

17 Complaints

If you wish to complain about any matter in respect of the products or/and services please contact Customer Services at info@chidembeauty.com. We will call back with a possible solution within the next 24 hours.

18 General

You acknowledge and agree that these Terms and Conditions, which include our Privacy, FAQ’s and Return and Delivery Policy. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time and any changes are effective immediately upon posting to the Site.


If you have any questions regarding these Terms and Conditions, please contact us by email at info@chidembeauty.com.

Copyright © CHIDEM Limited 2014. All rights reserved.